Course Description

Processes are the lifeblood of all organizations, they define an organization’s ability to quickly adapt to a changing business climate and ultimately affect the cost and overall profit of an organization . Identifying, understanding ,modeling analyzing and optimizing processes is an essential skill for every role within the organization. You’ll study how to investigate, model, analyse and improve business processes.

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The certificate includes:

• The context for business processing modelling

• The organisational model for processes

• How to model business processes

• How to document tasks

• Evaluating and improving business processes

 

Audience

This course is designed for people who want to understand a range of business process modelling and analysis techniques, know how they are used and identify when to use them; suitable for:

• Business Analysts

• Business Managers and members of their team

• Business Change Managers

• Product Owners

• Project Managers

• Developers and Testers

 

Prerequisites

There are no prerequisities, but candidates should have some practical experience of business analysis.

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Learning Objectives

Through an extensive practical workshops and hands-on exercises, participants will learn to:​

• Business Process Management Concepts & Basic BPMN Basic Modelling

• Identify and model core business processes at an organizational level

• Identify and model business processes at the process level

• Identify the events that trigger the business processes

• Identify the outcomes from the business processes

• Model the actors, tasks and process flows that comprise a business process

• Analyse the tasks within a business process

• Identify the business rules applied within tasks

• Analyse the performance issues of individual tasks

• Identify the performance measures applied within a business process

• Analyse and improve business processes

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Examination

• Delivery: Computer-Based (Online)

• Format: Closed book

• Proctoring: Online

• Duration: 60 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)

• # of questions: 40, simple multiple choice (1 mark per question)

• Pass Grade: 65%